FAQs

PURE PHARMA – Frequently Asked Questions

📍 Where do you ship from?

All orders are shipped from our warehouse in Australia.

⏱️ How long does it take to receive my order?

In-stock orders are dispatched within 24 business hours of confirmed payment. Delivery typically takes 1–5 business days, depending on your location.

📦 Do I get a tracking number?

Yes — once your order is dispatched, you’ll receive an email with tracking details.

🚫 What happens if my order doesn’t arrive?

We guarantee dispatch, not delivery. PURE PHARMA is not liable for courier delays, damages, or losses once the parcel has been handed over.

🔐 Are packages sent securely?

Absolutely. All parcels are packed to ensure maximum safety and privacy, with plain, unbranded packaging.

❄️ Does your shipping method protect the peptides?

Yes. All peptides are shipped lyophilised (freeze-dried) and protected from heat and light exposure to preserve stability and efficacy.

🔄 Can I cancel my order?

If your order has not yet been dispatched, you may cancel and receive a full refund. Once shipped, cancellations are no longer possible.

🧊 How should I store my peptides?

Before reconstitution: Store in a cool, dry place away from sunlight.

After reconstitution: Refrigerate immediately. Reconstituted peptides remain stable for at least 4 weeks under proper conditions.

🧪 What purity are your peptides?

PURE PHARMA peptides are 99%+ pure, free from heavy metals and contaminants. We source from world-class manufacturers and conduct regular third-party HPLC testing to ensure consistent quality.

🧬 Are your products approved for human use?

No. All products are intended strictly for laboratory research use only. They are not for human or animal consumption, injection, or topical application.

📜 Do you provide Certificates of Analysis?

Yes. We supply comprehensive Certificates of Analysis (COAs) with each batch, including HPLC data from independent third-party labs.